Frequently Asked Questions
Priceline Hotel Bidding
1. Does getting a cheap hotel room on Priceline mean staying in an inferior place?
No, not at all. You pick the quality when you bid.
If you want first class or better quality, bid for 3-star or (especially in larger cities) 3.5- or 4-star places. You’ll usually end up at a Hyatt, Marriott, Doubletree, Hilton, InterContinental, Sheraton, Crown Plaza, Wyndham, Westin, or similar hotel.
Typical 2.5- or 3-star or sometimes 2-star hotels include Holiday Inn Express, Fairfield Inn, Courtyard by Marriott, Hampton Inn, Four Points by Sheraton, etc.
Priceline.com may rate of some of these higher or lower based on
the amenities available, but the above listings are typical. Priceline's star ratings
are very similar to AAA's auto club diamond ratings.
2. How can I find out some hotels Priceline uses in a neighborhood?
To find out the types of hotels Priceline currently features in a neighborhood, check the hotels listed in its vacation packages:
Enter your destination and dates of travel.
Priceline uses many of these for its "Name your own price" hotels. Your bid for a particular star rating will put you in one of these or an equivalent hotel.
3. How can I avoid overpaying?
Priceline gives you typical discounts for its most popular neighborhoods in the following extremely helpful link:
You'll generally get the biggest percentage discounts on 3-star and especially 3.5-star or more hotels.
Note that if you have time to rebid—you can rebid once every 24 hours for the same quality and neighborhood—you may want to start your bidding below these prices, unless traveling at a very peak time.
4. What if I find a better rate for my hotel room after I bid?
Priceline offers an excellent best price guarantee:
$25 Name Your Own Price Hotel Guarantee!
5. What sort of room will I get?
Normally, you’ll receive a standard (regular) room with one or two beds.
NOTE: Standard rooms at some hotels (especially in large cities) may not have space for more than two persons—there may not be room for a rollaway bed or cot.
6. Will my room be smoking or non-smoking?
Call your hotel before arrival to help you get the type of room you want. Most hotel rooms these days are non-smoking.
For other tips on having a smooth stay, see our Hotel Check List. These are worth using.
7. Do hotels treat Priceline customers differently?
Where a staff is well trained, no one will mention that you are a Priceline customer in front of other hotel guests. They don't want guests who paid regular rates to feel they've overpaid!
Also, you’ll get the same type of standard room that most guests receive, unless the hotel upgrades you because it has run out of regular rooms.
is you will only have to pay when you check out if you
used room service, the room's mini bar, or any other service that is not covered
in the basic room charge.
8. Can I choose the hotel before bidding?
No, but with Priceline you can pick a specific neighborhood and star-quality rating. Priceline lists the amenities you’ll receive with each star rating.
In larger cities, you’ll find a wide range of neighborhoods and quality choices. BidOnTravel features numerous travel guides to help you pick the best neighborhoods.
9. How can I get a refund or change my dates?
You can’t cancel or change anything once you authorize your credit card to be charged. That’s the risk you take for your excellent discount.
10. I'm a physically-challenged person. What if my Priceline hotel does not have a room that works for me?
Call 1 800-PRICELINE and have customer service book an alternate hotel without extra charge. Have your Priceline transaction number handy. Try to arrange this as soon as possible after bidding.
11. How late can I book a room on Priceline.com?
For most hotels in North America, up to 11:00 p.m. (local time) on the day of arrival—if rooms are still available.
12. Will I get a better rate booking at the last minute?
Last-minute reservations are risky, as hotels in the area may sell out.
However, if rooms are available, you can often get an even bigger hotel discount at the last minute. If you’re flexible—if your heart isn’t set on just one destination or neighborhood—a last-minute booking may be your key to the most savings.
13. Who shouldn’t bid on Priceline hotels?
14. Do you have any tips for getting extra savings on Priceline?
Hotels near large international airports, especially Chicago O'Hare, Los Angeles International, New York/Newark, San Francisco International, and Vancouver offer incredible values at the moment.
Also, the biggest percentage discounts tend to come from 3- and 4-star
hotels. There may be little or no difference in price between these and a 2-star